AMENDMENT, CANCELLATION, AND REFUND POLICY:

Amendment to the ULA TRANSFER service must be made at least twelve (12) hours in advance prior to the indicated pick-up timing, and must be made through http://www.ulacab.com or ULA USER Mobile APP or Ulavi Technologies Pte. Ltd. call center contact points: (1) Contact Number: +65 6513 6380 (Office hours: 1000hrs – 1800hrs); (2) Whatsapp ID: +65 8605 1421 (24 hours), and subject to availability. Ulavi Technologies Pte. Ltd. will not be liable, in any circumstances, in the event that there is no availability of vehicles to pick up the Passenger.

Any amendments to pick-up time and pick-up location are subjected to prevailing surcharges; (1) Midnight Surcharge, and (2) OUT-OF-CITY Area Surcharge.

ULA Cancellation Penalty fees will apply for ALL cancellations >24 hours of the scheduled pickup time.

All cancellations for transfers booked received less than twenty-four (24) hours prior to indicated pick-up timing require a 100 percent forfeiture of the paid trip total.

All cancellations for transfers booked must be received at least twelve (12) hours prior to indicated pickup timing to avoid forfeiture of 100 percent of the paid trip total.

It is the Passenger’s responsibility to notify Ulavi Technologies Pte. Ltd. through the call center contact points in the event of the amendment and/or cancellation of transfers booked and to reconfirm their modified bookings.

Now / Immediate Jobs

Any cancellation by the User/Traveller after the driver has arrived requires a 100 percent forfeiture of the paid trip total.

Any cancellation by User/Traveller after one minute of job acceptance by the driver requires to pay $5.30 as a cancellation fee.

Advance/ Future Jobs

Any cancellations upon acceptance by the driver carry 30 percent forfeiture of the paid trip total for the User/Traveller if the cancellation is greater than 3 Hours & less than 24 hours.

Any cancellations upon acceptance by the driver carry 10 percent forfeiture of the paid trip total for the User/Traveller if the cancellation is greater than 24 Hours.

Any cancellations upon job accepted and started by the driver carry 30 percent forfeiture of the paid trip total for the User/Traveller if the cancellation is less or greater than 24 Hours.

Any cancellations upon job accepted and arrived by the driver carries 100 percent forfeiture of the paid trip total for the User/Traveller if the cancellation is less or greater than 24 Hours.

Any Driver NO-SHOW when job accepted and didn’t arrive by the driver carries 100 percent forfeiture of the paid trip total for the Driver to the User/Traveller when it is less or greater than 24 Hours.

Any cancellation by the Driver after job acceptance requires to pay $5.30 as a cancellation fee if it’s more than 24 hours.

Any cancellation by the Driver after job acceptance requires you to pay 100 percent of the cancellation fee if it’s within 24 hours.